Shipping policy

Last updated: Dec 20th, 2025

Thank you for shopping with us. This Shipping Policy explains how and where we ship your orders.

1. Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation.

Once your order has shipped, you will receive an email notification with tracking information.

Please note:

  • Processing times may be extended during high-volume periods, promotions, or holidays.

  • Orders placed outside business hours will be processed on the next business day.

2. Shipping Destinations

We currently ship to the following regions:

  • United States

  • Canada

  • Europe (including but not limited to EU member states and the United Kingdom)

If you are unsure whether we ship to your specific country, please contact our support team before placing an order.

3. Estimated Shipping Times

Delivery times are estimates and begin after the order has been shipped.

United States

  • Standard Shipping: 5–10 business days

  • Expedited Shipping (if available): 3–5 business days

Europe

  • Standard International Shipping: 15–20 business days

  • Expedited International Shipping (if available): 7–15 business days

Canada

  • Standard Shipping: 10–20 business days

  • Expedited Shipping (if available): 5–10 business days

Actual delivery times may vary due to customs processing, carrier delays, or local postal services.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Destination country

  • Shipping method selected

  • Order weight and size

Customs duties, VAT, or import taxes (if applicable) are not included in the shipping cost and are the responsibility of the customer.

5. Discreet Packaging

All orders are shipped in plain, unbranded, discreet packaging.

  • No explicit product names

  • No adult-related branding on the exterior

  • No indication of package contents

We take customer privacy seriously.

6. Tracking Information

Once your order ships, you will receive a tracking number via email.

Please allow 24–48 hours for tracking updates to appear, especially for international shipments.

7. Customs, Duties & Taxes (International Orders)

International shipments may be subject to:

  • Customs inspections

  • Import duties

  • Value-added tax (VAT)

These charges are determined by local authorities and are the responsibility of the customer. We are not responsible for delays caused by customs clearance.

8. Delayed, Lost, or Seized Shipments

While rare, international shipments may experience delays.

We are not responsible for:

  • Delays caused by customs

  • Packages held or rejected by local authorities

  • Packages marked as delivered by the carrier but not received

If your package has not arrived within 20 business days of shipment, please contact us at [support@cybertouch.ai] so we can assist.

9. Incorrect Address

Please ensure your shipping address is accurate and complete at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer. Additional shipping fees may apply for reshipment.

10. Contact Us

If you have questions about shipping, delivery times, or tracking, please contact us:

📧 Email: [support@cybertouch.ai]
🕒 Customer Support Hours: [Mon-Fri, 9am-5pm(PST)]